Up-selling and Cross-selling

By taking our Up-selling and Cross-selling Course, you will be able to create higher value for you and your customers. The course makes you become more comfortable selling by helping you understand how to show added value, know how to ask the right questions, gently open the door for opportunities, and help buyers benefit from buying more.

2. Course Features

Practical – You will be equipped with concepts and skills related to understanding the psychology of selling and buying

Interactive – You will be put in groups to discuss and come up with up-selling or cross-selling approaches based on real scenarios.

Insightful – You will understand the underlying reasons behind customer spending and anticipate strategies to offer value added suggestions to customers.

3. At the end of this course, you will be able to:

Learn to find out what your customers really want

Identify win-win opportunities to provide more products and services

Create opportunities to add value for customers

Apply a up-selling/cross-selling process to make it easy for customers to make decisions.

4. Course Information

  • 12 hours (held over 2 days)
  • 9 am -12 noon; 1.30 pm - 4.30 pm

Sign Up with iCan International Education:
76 Bach Dang Street (4th floor, Danabook building) – Danang
Tel: 0511 363 0068
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