Professional Development

Our Professional Development courses will enable you to develop the interpersonal and communication skills that will complement your professional skills. This will enhance your value to your company, whether in leadership and management or as a junior employee. We also have courses that will equip you to strengthen your office, customer and client relationships.

Up-selling and Cross-selling

By taking our Up-selling and Cross-selling Course, you will be able to create higher value for you and your customers. The course makes you become more comfortable selling by helping you understand how to show added value, know how to ask the right questions, gently open the door for opportunities, and help buyers benefit from buying more.

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Building Customer Loyalty

This course will give students a good understanding of why customers defect and a way to examine their own beliefs on customer service. Students will also learn about the six important keys to delivering extraordinary service and the techniques for building relationships and following-up with customers.

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Project Planning and Management

This course will give you the ability to plan projects, whether large or small, simple or complicated, in today’s business environment. You will learn how to keep projects from floundering and to keep people from wandering off course, resulting in delayed success, missed deadlines, or failing altogether. You will be equipped with the tools to successfully guide projects to completion.

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Handling Customer Complaints

This course will help you understand and address two aspects of complaints: emotional and rational. It further shows you how to clarify complaints, lower anxiety for both parties, use practical guidelines, and apply a process that deals with both emotional and rational factors. Your relationships with customers therefore will be strong, smooth and satisfying.

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